Contact
Two ways in, and no form
There is no contact form on this site and no email address. Either the phone or the booking page — both go to the same diary, and the phone gets you an answer about whether it is worth a visit before anything is scheduled.
- Phone
- (617) 300-0906
- Booking
- Pick a slot online ›
- Line answered
- 24/7
- Work carried out
- 8:00 am – 8:00 pm, seven days
- Towns
- Sherborn · Medfield · Dover · Westwood
- Service call
- Flat $95, credited against an approved repair
The one number on this site
What these repairs come to, before you ask
Flat $95 service call covering the visit and full diagnosis, credited against the repair once you approve it.
Typical all-in totals for the repairs that come up most often out here — parts and labour together, from the low end of a straightforward job to the high end of an awkward one. Which end of a band a particular unit lands on is what the visit establishes.
- Door gasket or seal replacement $270 – $770
- Evaporator or condenser fan motor $300 – $650
- Defrost heater, thermostat or sensor $310 – $720
- Ice maker, water valve or supply line $280 – $720
- Electronic control board $520 – $900
- Compressor or sealed-system repair $970 – $2,190
Against replacing it
$8,630 – $20,330
That is the appliance alone. Set the repair band beside it before deciding — on a built-in, the cabinetry usually decides the argument rather than the compressor.
Where those replacement figures come from
A comparable built-in refrigerator, appliance only — before delivery, installation, custom panels or cabinetry work. Undercounter and wine units sit below this band; a column replacement is usually two purchases rather than one.
Four things decide where inside a band a job lands:
- Which part failed A door gasket, an evaporator fan and a sealed-system component are three different orders of job. Until the fault is found, any number would be a guess.
- Whether the part is still made Current models are straightforward. Older units sometimes need a superseded part sourced, and that changes both the price and the timeline.
- How the unit is installed A panelled column in a run of cabinetry takes longer to get at than a freestanding unit with clearance on both sides. Access is real labour.
- What else is close to failing If a second component is visibly on the way out, you hear about it while the unit is open rather than on a second call.
Before you call
The five things people ask first
Short answers, all of them checkable.
- What does the service call cover?
- The $95 service call covers the visit and the full diagnosis: readings taken at the appliance and a plain explanation of the fault. If you approve the repair, it is credited against the total.
- Which towns do you cover?
- Dover, Sherborn, Medfield and Westwood. Keeping the map that small is what makes it possible to plan a day around driveways that are a few minutes long.
- Can I book without calling?
- Yes. The booking page takes an appointment directly. There is no form on this site and no email address — the phone and the booking page are the only two routes, on purpose.
- My unit is still covered by the manufacturer. Should I call you?
- No. Repairs still covered by the manufacturer belong with a factory-authorised provider, and we are not one. Call the manufacturer first; if the claim is declined or the unit falls outside its coverage, we can pick it up from there.
- When is the phone answered?
- The line is answered 24/7. Work is carried out 8:00 am – 8:00 pm, seven days.
Reviews
What people said afterwards
5out of 5from 438 reviews
5 out of 5
A November storm took our power out and the cabinet never recovered its set point. The board had taken a hit. He fitted a new one and suggested a surge device, which read as advice rather than a sales pitch.
Delia Q.Medfield
5 out of 5
The whole bin had fused into one solid block. He traced it to a bin thermostat that had stopped calling for shutoff, and while he was in there he flushed the line that runs through the cold pantry wall.
Lorraine F.Dover
5 out of 5
Village centre house, galley kitchen, no room to pull the cabinet out. He worked from the front, found a split door gasket letting warm air track down the hinge side, and had the right seal on the van.
Alison R.Medfield